Refund policy

Returns
We accept returns within 30 days of delivery.
To qualify, items must be unused, in their original packaging, and in the same condition as received.

Return Process
To start a return, please contact us at info@shoe-cloud.com or use the contact form on our website.
Once your return is approved, we’ll send you detailed instructions on how and where to send your package.

Customers are responsible for return shipping costs, unless the item received was defective, damaged, or incorrect.
We recommend using a trackable shipping service to ensure safe delivery.

Refunds
After we receive and inspect your return, we’ll issue a refund to your original payment method within 7 business days.
Shipping costs are non-refundable, unless the return is due to our error.

Non-Returnable Items

• Personalized or custom-made items

• Used or worn products

• Items marked as “Final Sale”

Exchanges
If you would like to exchange an item for a different size or model, please contact us at info@shoe-cloud.com  before returning your product.

Contact
Shoe Cloud LLC
36706 Bayside Outlet Dr Suite 490,
Rehoboth Beach, DE 19971
United States
📧 info@shoe-cloud.com
☎ +1 312 488 1243

For full company information, please visit our Legal Notice.