Shipping policy

1. Shipping Countries

We currently ship exclusively within the United States.

2. Shipping Costs

All orders ship free of charge.
There are no additional fees for packaging or payment methods.

3. Processing & Delivery Time

Orders placed before 3:00 PM (EST) are processed the same business day.
Orders placed after 3:00 PM are processed on the next business day.

Processing time: 1–2 business days (Mon–Sat)
Delivery time: 4–7 business days (Mon–Sat)

Please note: Orders are not processed or delivered on Sundays or public holidays.
The delivery period begins once your order has been processed and handed over to the shipping carrier.

4. Shipping Carriers

We work with reliable shipping partners.
The shipping carrier may vary depending on the destination within the United States.

5. Order & Shipping Confirmation

After completing your order, you’ll automatically receive an order confirmation email.
Once your package has shipped, you’ll receive a shipping confirmation with tracking information.

6. Delayed Deliveries

If your order does not arrive within the stated timeframe, please first check your tracking information.
If further delays occur, contact our customer service for assistance:

📧 Email: info@shoe-cloud.com
☎ Phone: +1 312 488 1243